The second-hand marketplace Members Share Frustration About Sizing Updates
Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.
The popular resale platform has updated its sizing categories for women's and children's garments without notifying all users about the change.
Digital Channels Reaction
Many shoppers and sellers are expressing on platforms saying Vinted listings now show an altered size classification compared to what was initially listed as a result of the reclassification.
The company said the revised method more closely matches similar services.
It has advised users to examine their items and adjust the sizing manually when needed, causing user dissatisfaction.
Size Classification Updates
Before the change, the sizing featured a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range like S/UK 8-10.
In some cases, the size labels have been reassigned - like an L measurement was previously a 12 but is now a UK 16-18.
Shopper Stories
A fashion influencer, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, from Glasgow, stated items she posted with size 14 tags were appearing on the platform as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she stated.
Manual Updates
Charlotte Lunn, based in Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she said.
Marketplace Information
The platform boasts over 100 million members, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: previously, the platform withdrew an update concerning shipment methods after backlash from users.
